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Returns-Refunds

At Lights and Linen, we don’t want to have any of our customers waiting around for anything. Please see below for how to return items and resolve any issues whatsoever..

To Return an Item purchased which was not to your liking:

Email us at customerservice@lightsandlinen.co.uk

In the subject line please put your Order Number and the word “RETURN”.

Let us know in the body of the email the issue and we will then provide the return address for you.

All Items which are non-faulty will be returned to us at the Buyers expense.

To return a Faulty Item In order to return a Faulty Item, please email us at customerservice@lightsandlinen.co.uk

In the Subject line please put “Faulty” and your Order ID.

In the Body of the email please Let us know the issue and then we can provide you with a replacement, refund or a Label to Print off.

Return Label Print Off Option If a Label is required to send the item(s) back, we shall generate a label, email it to yourself to print off and then provide details of your closest drop off shop where the parcels would need to be taken too. Once the parcels are returned to us, we shall then provide a refund for you.
Other Queries If you have any general queries, please get in touch via email at

customerservice@lightsandlinen.co.uk

All Queries will be answered within 24 Hours