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   At Lights and Linen we like to keep things simple to ensure your 100% satisfaction.

We do not have hidden extras within our product prices.  Shipping costs money and as such we only pass on the charge the courier makes to us and we don’t hide the cost and then add “FREE SHIPPING”

If for some reason you are not 100% satisfied with your product you can return the item to us.  In the first instance contact with “RETURN” as the subject.  Detail your reason you wish to return the goods and  member of our team will arrange for your goods to be returned to us.

Lights and Linen Accept returns into thier warehouse upto 30 days from date of purchase.

Returns must be sent back as “NEW” in the orignal box and packaging and in the state you recieved the item. If the item received is returned in a different condition to the one it was sent out in, you may incur a charge for the item to be repacked.  In the event your return is not deemed to be in a SALEABLE condition once received, our team will be in touch immediately to explain the situation and resolve any dispute fairly.

 Delivery Charges   Two options are available

  • * 2 – 3 days delivery tracked / signed for service
  • * 24 hours service, order before 1pm for next day delivery. You will be emailed and sent a text on the day of delivery
 Faulty Goods    

In some instances you may find your goods are not working as you believe they should. In this situation please contact our customer services team, please ensure you place the word “FAULTY” in the subject of the email. If possible please detail the following

  • Order Number
  • * Brief description of the fault / issue
  • * Contact telephone number
 Customer Exchange    

If for some reason you need to exchange your item, in the first instance contact our customer services team via email and type “EXCHANGE” in the subject line of the email. Please detail the following information.

  • Order Number
  • * Brief description of why you wish to exchange the goods
  • * Contact telephone number